What should I do if a product breaks down or a wine spoils?
We accept returns of products that are damaged, without any restrictions, as long as the problem is found by you and inform us about it, within 14 days from the receipt of the product.
The customer must return the damaged product so that we can inform our supplier. The refund is free of charge for the customer, and the refund or replacement of the product is made after receipt by the winery K. Malamidis of the damaged product.
You can return the products you ordered, within 14 days of receipt. The products must be in the same condition as the one you received with receipts (receipt, invoice, etc.). Only in this case, we will refund all your money by refund shipping and return costs.